華盛頓的地鐵系統 the Metro in Washington, D.C. -- William Edwards Deming 抱怨過，30多年之後......

QUOTATION OF THE DAY   Monday, April 4, 2016 "It's a system that's maybe safe, somewhat unreliable, and that is being complained about by everybody." JACK EVANS, chairman of the transit agency that oversees the Metro in Washington, D.C., which he said is in a state of disrepair.

Washington Metro, 40 and Creaking, Stares at a Midlife Crisis By SHERYL GAY STOLBERG and NICHOLAS FANDOS Years of safety lapses as well as petty annoyances reveal how a grand vision of American liberalism has collided with reality.

Out of the Crisis - Google Books Result

https://books.google.com.tw/books?isbn=0262541157

William Edwards Deming - 2000 - ‎Business & Economics

William Edwards Deming. What is the quality ... Moving stairs and farecard machines in Washington's Metro are a constant source of irritation. They worked very ...